杏吧视频

Skip to main content

CWRU research on analytic vs. empathetic thinking takes center stage in panel with top execs

Update Monday, Feb. 25: The panel now can be viewed online. An idea emerging from research at 杏吧视频 will be pulled from the ivory tower and placed squarely among executives from IDEO, Google and Udacity at the Wisdom 2.0 Conference in San Francisco today. Anthony Jack, assistant professor of cognitive science, psychology and philosophy at 杏吧视频, led a pivotal study that shows when the brain fires up the network of neurons used for analytic thinking, it suppresses the network that allows people to empathize and vice versa. His research shows we have a built-in neural constraint on our ability to be simultaneously empathetic and analytic. The findings reveal why engineers or scientists may come up with new products or solutions but fail to consider how users with far less technical ability would embrace their efforts. 鈥淚t takes a lot of empathetic imagination to put yourself in the shoes of someone who鈥檚 coming at your product fresh, when you already know it inside out,鈥 Jack said. 鈥淲hen you鈥檙e technologically smart, you鈥檙e often not so good at that kind of imagination. 鈥淭hose who are paying attention to the user, who are empathetic, must have input,鈥 he continued. 鈥淭hat鈥檚 important to product development.鈥 Jack will be part of a panel discussion, titled 鈥淐ultivating Empathic Design in an Analytical World.鈥 He said his study 鈥減rovides hard evidence for the importance of the touchy-feely stuff people tend to dismiss.鈥 Irene Au, vice president of Product and User Experience at Udacity, will host the panel. Previously, Au headed the User Experience and Design practice at Google, and was vice president of User Experience and Design at Yahoo!. The other panelists are Bradley Horowitz, vice president at Google, and Jane Fulton Suri, creative director at IDEO, a global design company that uses human behavior to design products and services. Horowitz oversees Google's communications products and social applications, including Google Talk, GrandCentral, Blogger and Picasa. Prior, he led Yahoo's advanced development division, which developed new products such as Yahoo! Pipes. Fulton Suri pioneered human-centered approaches to design practice, including techniques for empathic observation and experience prototyping that are employed widely in design and innovation of products and services to organizations, and strategies. The Wisdom 2.0 conference, founded and hosted by Soren Gordhamer, explores how lives can be connected through technology, but in ways that are beneficial to a person鈥檚 well-being, effectiveness at work and useful to the world. Gordhamer works with individuals and groups鈥攔anging from incarcerated youth in New York to trauma workers in Rwanda, teachers in Nigeria and staff at U.S. technology companies鈥攐n living with greater mindfulness and purpose in a technology-rich age. He invited 51 speakers to this, the fourth annual conference. Jack is among eight scholars to talk. Other speakers include Bill Ford, executive chairman of Ford Motor Co.; Arianna Huffington, president and editor-in-chief of the Huffington Post; U.S. Rep Tim Ryan, D-Ohio; and Evan Williams, co-founder of Twitter and Obvious. Update Monday, Feb. 25: The panel now can be viewed online.