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Conflict is a normal part of every relationship, but key to managing conflict is the ability to stop, look and listen. �Ӱ���Ƶ’s employee assistance provider, IMPACT Solutions (now part of All One Health), is offering a webinar this month to help faculty and staff members navigate conflict.

Offered on-demand throughout the month, the webinar will address how to identify true conflict and tactics to manage it positively. 

To access the webinar:

1. Go to
2. On the top right, click “Select Portal & App, Member Portal & App” and log in using your account username and password.
3. If you have not created an account, on the top right, click “Member Portal & App” on the right side, then click “Sign Up” to create a new account.
   1. Enter CWRU’s company code (cwrueap) and click “Next.”
   2. Enter your CWRU email address and click “Next.”
   3. Create a username. This is not the same as your email address—however, for ease of use, you may want to use your network ID (abc123) as your username.
   4. Click “Submit.”
   5. Check your email for a message from info@mylifeexpert.com.
   6. Enter the five-character code from the email in the box. Then click “Verify Your Code.”
   7. Create a password (at least eight characters and any combination of letters, numbers, and special characters). Enter your password again in the “Repeat Password” field and click “Submit.”
4. You will be directed to a login page. Log in using your username and password.
5. Scroll down to the bottom middle of the page, click on “Recorded Webinars,” then select the “Managing Conflict, At Work and At Home” tile to view the webinar.

IMPACT Solutions is a short-term, confidential and solution-oriented employee assistance program offered at no cost to you.