Who is [U]Tech?
The University Technology, [U]Tech, division provides solutions that support education, research and the day-to-day functions at ÐÓ°ÉÊÓƵ.
Help.case.edu
Browse for do-it-yourself training resources at . Click on the Chat icon in the bottom right corner of that website to start a conversation with a technician.
[U]Tech Service Desk
Call 216.368.HELP (4357) or email help@case.edu for immediate technical assistance any time — day or night.
[U]Tech C.A.R.E. Center
Located in the lower level of the Kelvin Smith Library (KSL), the Customer Assistance Resources and Education (C.A.R.E.) Center is staffed by technicians who can answer your questions and service your devices — at no additional cost. For current hours of operation, visit help.case.edu.
Quick Links
- Email -
Your CWRU email address is firstname.lastname@case.edu. If you share a name with someone on campus, your email address will contain a middle initial and/or a number. Email may also be sent and received from your NetworklD@case.edu (e.g., abc123@case.edu) address. - Wireless Network Setup - case.edu/utech/casewireless
Sign into the wireless network named "CaseWireless" for a fast and secure connection anywhere on campus. - Wired Network Setup -
The high-speed, wired network allows you to upload, download and browse seamlessly. One-time registration of laptop and desktop computers must be completed at setup.case.edu before you can take advantage of the wired network. - Virtual Private Network (VPN) -
Use the VPN when connected to a public network, such as a coffeehouse’s Wi-Fi, to secure and encrypt your communications. VPN is required when accessing certain university resources, such as library resources and databases from off-campus locations. - Human Capital Management (HCM) - case.edu/hcm
HCM is the online human resources system at CWRU. University and student employees can view paychecks, manage direct deposit information and indicate hours worked, as well as time off. - Student Information System (SIS) - case.edu/sis
Students use SIS to register for classes, view grades, access billing information, plan future semesters and check progress toward fulfilling degree requirements. Faculty members use SIS to view their class rosters and information about their advisees, as well as grant students access to restricted classes. - Duo Two-Factor Authentication -
Two-factor authentication is incorporated into many of the university’s systems. It offers an additional security measure to verify your identity in addition to your Network ID and passphrase. - Equipment - case.edu/utech/estore
Looking for a new computer, smartphone or tablet? Visit the UTech eStore to view deals from popular companies such as Apple, Dell, AT&T and Verizon. - Software -
More than 55 software titles are available to download—either at no additional cost or reduced cost. - MyApps -
MyApps is a virtual desktop and application web portal that provides you access to run all of the software licensed to you based on your program of study, course enrollment or role at the university without the need to install it on your personal computer. You may open and save files on your personal device storage, USB drives, and cloud accounts. - Zoom - case.edu/zoom
Zoom is the next generation of online video conferencing available at CWRU. Experience cloud video conferencing, online meetings, group messaging and a virtual conference room solution in one. - Canvas -
Canvas is the primary Learning Management System instructors use to host course content online. Explore the tools and resources available to assist with assessment, collaboration and communication by logging into Canvas. Larger courses may be video recorded through Echo360, which is accessible through Canvas. - Artificial Intelligence (AI) - case.edu/utech/ai
University Technology offers many services and applications related to Generative AI. Find out how to access all of the options available to you. - Research Computing - case.edu/utech/research-computing
[U]Tech supports high-performance computing for research at CWRU. Services include data visualization, graphics processing, data storage, a high-speed network and funding-agency application consultation.