Supervision is a complex combination of soft and hard skills that spans from working with executives to individual contributors. ÐÓ°ÉÊÓƵ sees supervisor learning and development as a way to continue the excellence of the university at every organizational level. In an ever-changing workplace, supervisors are critical to forming the culture that steers the performance and well-being of an organization.
Staff and faculty members receive an Employee Supervision Certificate of completion once the requirements below are met.
Certificate Program Overview
Requirements
- Attend 10 qualifying, live training sessions
- Participate fully and remain present in each training session. To receive credit:
- No more than 10 minutes of a training session may be missed
- Take part in all the training engagement activities, including group and breakout discussions, case studies, and individual work, when offered
- Participate with your camera turned on in virtual training, when possible
- Submit a Learning Assessment within 25 days of attendance for each of the 10 qualifying, live training sessions selected, and receive a passing score on each Learning Assessment with a score of 75% or higher (see rubric below)
- Complete all requirements within 3 semesters
Enrollment & Completion
Enrollment in the program is automatic upon completion of a post-training Learning Assessment, which is shared via email with those who have participated fully in the training.
The program is repeatable and may be completed annually. Within 30 days of passing 10 Learning Assessments, we will confirm and validate that you have met all of the program requirements. For those who complete the program, you will receive your well-earned Employee Supervision Certificate via email and be asked to complete a post-program survey.
Below are suggested example tracks for employees at different stages of their supervision journey. All training sessions can be beneficial to any supervisor at any stage of their career. Employees are welcome to complete any combination of qualifying live training sessions to complete the program.
- HR Policy Overview
- Performance Management Process for Supervisors & Leaders
- Effective Feedback
- Introduction to Active Listening
- Customer Service Excellence for Supervisors
- Understanding & Responding to Conflict
- Team Building
- The Importance of Well-being for Supervisors
- Time Management 101 & 201
- Human Resource Series: Choose Two
- HR Policy Overview
- High Impact Interviewing
- Family & Medical Leave Act (FMLA) & Leave of Absence (LOA)
- Performance Management Process at CWRU
- Employee Onboarding & Orientation at CWRU
- Delegation & Accountability
- Facilitating Productive & Collaborative Meetings
- Motivating & Mentoring Employees (or Motivating & Coaching Employees)
- Emotional Intelligence 101 & 201
- Other special topics, when available
- Human Resource Series: Choose Three
- HR Policy Overview
- High Impact Interviewing
- Family & Medical Leave Act (FMLA) & Leave of Absence (LOA)
- Positive Corrective Action Process at CWRU
- Termination Policy at CWRU
- Preventing Retaliation in the Workplace
- Importance of the Well-being of Your Team
- Delegation & Accountability
- Team Conflict For Supervisors & Leaders
- Hybrid Work Culture & Management
- Shaping Workplace Culture
- Other special topics, when available
Learning Assessment Rubric
Starting Fall 2023, post-training assessments will be written reflections on the session's content. Assessments will be scored on an 8-point scale. To pass the assessment, one must receive 75% or higher (any score 6 or higher will pass).
See the scoring rubric below.
| Criteria | Excellent (4) | Proficient (3) | Developing (2) | Limited (1) |
|---|---|---|---|---|
| Concepts | Identify 3 concepts learned from the training with detailed definitions/data | Identify 3 concepts learned from the training with general definitions/data. | Identify 2 concepts learned from the training | Identify 1 concept learned from the training |
| Application | Write 3 detailed applications of how concepts learned will be applied to CWRU work (or past work experience) | Write 3 general applications of how concepts learned will be applied to CWRU work (or past work experience) | Provide 2 applications of how concepts learned will be applied to CWRU work (or past work experience) |
Provide 1 application of how concepts learned will be applied to CWRU work (or past work experience) |
Questions?
See our FAQ page to learn more about the Employee Supervision Certificate or training sessions. Other training questions should be directed to askhr@case.edu.